Frequently Asked Questions
01Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and bank transfers. For large orders, we also offer financing options.
Can I modify or cancel my order?
You can modify or cancel your order within 24 hours of placing it. After this period, the order enters production and cannot be changed. Please contact customer service immediately if you need to make changes.
Do you offer price matching?
Yes, we offer price matching on identical items from authorized retailers. Please contact us with proof of the lower price within 7 days of your purchase.
02Shipping & Delivery
How long does delivery take?
Standard delivery takes 5-7 business days. Express delivery (2-3 days) is available for an additional fee. Custom orders typically take 4-6 weeks.
Do you offer assembly service?
Yes, we offer professional assembly service for an additional fee. You can select this option during checkout. Our team will assemble your furniture and remove all packaging materials.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email. You can also track your order status by logging into your account on our website.
03Products & Quality
What materials are used in your furniture?
We use premium materials including solid wood, high-quality veneers, genuine leather, and durable fabrics. Each product page includes detailed material specifications. We prioritize sustainable and eco-friendly materials whenever possible.
Do you offer customization options?
Yes, many of our products offer customization options including fabric/leather selection, wood finish, and dimensions. Contact our design team for custom orders and consultations.
What is your warranty policy?
All furniture comes with a 1-year manufacturer's warranty covering defects in materials and workmanship. Extended warranty options are available for purchase. The warranty does not cover normal wear and tear or damage from misuse.
04Care & Maintenance
How do I care for my furniture?
Each piece comes with specific care instructions. Generally, dust regularly with a soft cloth, avoid direct sunlight and heat sources, and clean spills immediately. Use appropriate cleaners for the specific material (wood, leather, fabric).
Do you offer repair services?
Yes, we offer repair and restoration services for furniture purchased from us. Contact customer service for a quote and to schedule service. Minor repairs may be covered under warranty.
05Account & Privacy
Do I need an account to make a purchase?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view purchase history, and receive exclusive offers.
How is my personal information protected?
We use industry-standard SSL encryption to protect your data. We never share your personal information with third parties without your consent. Please see our Privacy Policy for complete details.
06Still Have Questions?
If you couldn't find the answer you're looking for, please contact us:
Email: support@oandodesign.com
Phone: 1588-0000
Hours: Mon-Fri 9:00 AM - 6:00 PM KST
You can also visit our Contact page to send us a message directly.